Central Ohio Transportation Authority Internal EventsTRANSITIONING RIDERS TO THE TRANSIT APP THROUGH CUSTOMER EXPERIENCE EVENTS ChallengeThe Central Ohio Transit Authority (COTA) sought to introduce a new cashless fare management system to its bus riders, replacing traditional...
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AEP OhioTHE SMART ENERGY EXPERIENCE ChallengeFollowing a major rebrand and rollout of new technologies, utility company AEP Ohio, was challenged with changing consumer perceptions and promoting their new technologies implemented to benefit the lives of their...
Bye Bye MattressMAKING MATTRESS RECYCLING A MUST IN CALIFORNIA ChallengeHaving worked with EMS on community outreach programs and helping customers transition to a mobile app for purchasing bus fares, the Central Ohio Transit Authority (COTA) enlisted...
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OhioHealthPINNING POSITIVE MESSAGES TO CELEBRATE NEW MOMS & BABIES ChallengeIn order to engage soon-to-be moms and connect them to OhioHealth resources and its community, EMS, in partnership with OhioHealth developed the “Message to Moms” Campaign to...
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